Credit Control Support – Recovering Unpaid Invoices while Maintaining Client Relationships

Problem:

A long-term client approached us with a time-sensitive request to assist in creating a PowerPoint presentation for an upcoming workshop she was scheduled to deliver. The client had a specific template she wanted to use, which included her logo, brand colours, and font style. However, there was a challenge—she would only be able to provide the content for the presentation 36 hours before the workshop, leaving very little time for us to complete the work.

Given the tight turnaround, the client was understandably stressed about having the presentation ready in time, and it was crucial that the presentation met her expectations both in terms of content accuracy and visual consistency with her branding.

Solution:

To ensure we could meet the client’s deadline and deliver a polished presentation, we took a strategic approach:

1. Time Management: Recognizing the urgency of the task, we immediately blocked out dedicated time in our schedule to focus solely on creating the presentation. This ensured that no other tasks would interfere, and we could devote our full attention to the project when the content arrived.
2. Preparing in Advance: Ahead of receiving the content, we prepared the PowerPoint template with the client’s logo, font, and colour scheme. This helped us hit the ground running once the content arrived. We also made sure that the template had the appropriate slide layouts in place to accommodate the structure of the presentation.
3. Receiving and Copying Content: As soon as the content arrived 36 hours before the workshop, we immediately began working on the presentation. We carefully copied the content into the prepared template, paying close attention to the formatting. Our goal was to ensure consistency across all slides—whether it was text alignment, font size, or the placement of images and graphics. Consistency is key to maintaining a professional, cohesive look throughout the presentation.
4. Quality Control and Content Review: Once we had the content properly formatted and the slides populated, we conducted a thorough quality check. We cross-checked the content against the client’s original materials to ensure there were no errors, missing information, or discrepancies. This step was crucial, as the presentation needed to be error-free to reflect the client’s professionalism during the workshop. We also reviewed the overall flow of the presentation to ensure that the information was presented logically and engagingly.
5. Client Review and Feedback: After finalising the presentation, we sent the document to the client for her review. Given the time-sensitive nature of the task, we emphasized the importance of a quick turnaround on her part for any last-minute feedback or revisions. The client was able to review the presentation, and we made any necessary adjustments based on her input.
6. Final Preparation: With the presentation now ready, we ensured that all technical aspects were in place, including checking compatibility with the venue’s equipment. We also provided the client with a backup copy of the presentation to avoid any potential issues on the day of the workshop.

Outcome:

Despite the extremely tight deadline, the presentation was completed in time and met all the client’s specifications. The client was thrilled with the final product, particularly the consistency with her branding and the clarity of the content. This allowed her to focus on delivering her workshop with confidence, knowing that the presentation was professionally designed and error-free.

The client reported that the workshop went smoothly, and the participants found the presentation to be clear, engaging, and visually appealing. Our attention to detail and fast turnaround not only met the immediate need but also strengthened the client relationship, showcasing our ability to deliver high-quality work under pressure.

Conclusion:

In situations where time is of the essence, we are committed to providing high-quality support that meets our clients’ needs. By managing our time effectively, ensuring attention to detail, and maintaining open communication with the client, we were able to create a presentation that helped our client deliver a successful workshop. If you’re in need of similar support for creating presentations or other time-sensitive tasks, we’d be happy to assist in ensuring your project is completed to the highest standard, no matter the deadline.