Your questions answered
What do you specialise in?
What sort of businesses do you support?
Our clients are a range of small to medium size companies. Most are Limited Companies, but we do work with sole traders too. Each of our clients is looking to grow their business without taking on the burden of a permanent member of staff, but some of our clients have worked with us to recruit their first support staff. I guess you could say, we offer a “try before you buy” service which has proved invaluable to some clients.
What hours are you available?
Our team all work as a VA for the flexibility this offers us. Because of this, you may find that we carry out some tasks when it is appropriate for us. However, we try to stay within “standard” office hours where possible. We will try to reply to all emails and communication within the hours of Monday to Friday 9am to 5pm. If you need us to be available outside these hours, please let us know and we will do our best to accommodate your request.
Where are you based?
How do you charge for your work?
How do I get work to you?
What about deadlines for work?
As above, if you use a task management package, you can use this to stipulate a deadline. Alternatively, please indicate this in the email, document etc and we will be mindful of this when planning our workloads. If for any reason we are unable to meet the deadline, we will contact you immediately to discuss this and come to a suitable agreement. We aim to reply to emails and other messages that same day, unless they are received late in the day. If you need to speak with us urgently, we suggest a text or call is the best way, as we may not be logged into your email account or system all the time.
Is there a contract I need to sign?
Is your work covered by a confidentiality agreement?
Is there a minimum term of agreement with you?
What experience do you have with various programmes?
Who will be carrying out my work?
We match the best associate to you based on your requirements. Following our initial conversation, and a suitable match to one of our team, you will both be introduced. The associate will become your main contact, but you will always be able to contact myself. Every client also has the benefit of a back up VA, who would be able to carry on with your work should your lead VA be away from the business due to sickness or holiday. This is to ensure there is no break in service to you as the client.
How often will I hear from you or my associate?
What payment methods do you accept?
Do you have any client testimonials, or case studies I can look at?
Certainly. You can find these on our website, or by visiting Amy’s profile on LinkedIn.
WHAT OUR CLIENTS SAY
Want to know more?
If you want to find out how we can support you, first of all call us:
Tel: 0113 434 4041
Likewise you can email us at:
Email: [email protected]
Or complete our simple contact form. We'll have a free, no obligation chat about your requirements and how we can help. Then we'll send you our proposal so you have all the information you need to make a decision.