0113 434 4041 [email protected]

Call Handling

Taking care of your calls in a cost-effective way

What we can offer

When your business is in demand, it’s likely you are too. Fielding calls can be hugely disruptive and take time away from the clients you want to service and the business you’re building. Yet with stats showing that first-time callers are more likely to Google someone else than try your number again, you must make sure your calls don’t go unanswered.

A dedicated receptionist can be big expense to justify. Instead, we offer a call handling service, answering your calls as and when you need us to. We’ll make sure your most valued clients have their calls picked up every time and your new business calls don’t get sent to voicemail, or worse lost to a competitor.


Typical Problems

  • Only able to answer calls on a mobile?
  • Taking calls out of hours?
  • Taking calls in meetings?

How we help

To make the process efficient, there’s no need to add additional phone numbers. We’ll set up the system using your current landline number and divert it to a dedicated number provided. Don’t have a landline? We can arrange a number for you.

When you’re going on holiday or heading out of the office, you can forward the calls from your mobile to us.

If you’re not sure how call handling will fit into your business, get in touch. We offer a two-week free trial, so you can test how the process works or get systems in place. If you decide to go ahead, then there’s no long-term tie in cost.

Avoid constant interruptions with a call answering service that makes a valuable difference to your business and your home life. 

Book a Free Consultation


Amy is an absolute pleasure to work with...

The perfect combination of professional and efficient as well as friendly and down to earth. She has helped boost my efficiency in my business and has gotten to know my firm and my clients, understanding us and even suggesting improvements. I have gradually passed more work to Amy, all of which she has excelled at and done with a smile and positive energy. I’ve no doubt we’ll enjoy a long partnership together and I’m proud to be a client in her growing firm. Every busy business owner needs an Amy!

~Ellie, PR Specialist

As the burden of admin and paperwork was increasing day by day...

...it became impossible to keep on top of. It was obvious we needed help and I met Amy at a networking group and suggested we had a chat. That was one of the best decisions I have ever made as after the conversation we engaged with Amy and her team. What hasn’t Crescent done for us !! They have sorted out rotas, bookkeeping and payroll, Hr issues, social media, implemented Asana, booked appointments and so much more.
Thank you Amy and everyone at Crescent and I would have no hesitation in recommending them to everyone!!

~Jason, Healthcare Specialist

Amy and Faye at Cresent are fantastic ....

.. at managing the design and posting of our social media posts on LinkedIn and Facebook, ensuring they are relative, timely and creative. I would definitely recommend Faye to improve your brand awareness through social media.

~Mark, Healthcare Specialist

Amy and team, what can I say. Thank you so very much ...

.. for taking the overwhelm out of my workload recently. You not only took a complex piece of admin. off me but you gave me back some time so that I could enjoy my holiday without worrying about this outstanding work. You then not only delivered a high quality piece of work but gave me some helpful pointers of how I could be even more time efficient going forwards and offer my customers an even better service. It is a true joy working with you and the lovely Crescent team, thank you, I would highly recommend Crescent VA's and the wider business support services and specialist skills they provide. Crescent are highly professional, proficient and skilled in all office related matters form book-keeping to systems to payroll and all aspects of administration to a high standard and go way above and beyond expectation. A [pleasure to have you as part of my extended business support team 🙂

~Lisa, Transformation & Leadership Coach

Not many have the opportunity...

...to work with someone as “incredibly efficient” like Amy. I hired Amy to take over the responsibility of the Fabsec’s operations whilst I was resting and recuperating. I was impressed with Amy’s ability to pick up systems and procedures so quickly and effectively, whilst always working with a smile. As a VA, Amy earns my highest recommendation.

~Sharon, Business Manager

The support provided is professional, efficient...

...and delivered with accuracy which are all important features I was looking for in working with an outsourced business support team. Amy went above and beyond delivery a little extra value by developing a resource for me that would support our working together which was a great little extra. I have already introduced Amy to another business owner who has started to work with Amy and her team already. Wouldn't hesitate to recommend the support of Crescent Business Support

~Sarah, HR Specialist

If you are looking to host an event and need extra support, then call Amy Russell ....

From the initial enquiry to the day of the book launch, Amy was in control, had it covered and was anticipating questions before they were asked.  Amy and her team coordinated lists, mailed out invites, followed up on invites and on the day welcomed people to the event.  Organised is an understatement - Amy Russell in your corner can only contribute to your event being a success! Thank you, Amy.

~Sally, Sales Coach & Author




We use a call handling team, answering your calls as and when you need us to, and making sure your most valued clients have their calls picked up every time.



Plus £1.80 per call/minute (plus VAT) (depending on type of call handling required)


Crescent VA can help you with a wide range of tasks. Do you need help with the day-to-day running of your business?

Want to know more?

If you want to find out how we can support you, first of all call us:

Tel: 0113 434 4041

Likewise you can email us at:

Email: [email protected]

Or complete our simple contact form.  We'll have a free, no obligation chat about your requirements and how we can help.  Then we'll send you our proposal so you have all the information you need to make a decision.

Contact Us